Terms & Conditions

Payment Options Accepted

Payment is required at checkout via card (including Apple Pay and Google Pay) or PayPal. Cash payments in-store are not available for online purchases.

Description Of Items

We take as much care as possible to ensure that all details, descriptions and prices of products are listed correctly. The images form part of the description and should be considered to determine the quality of the item. If you believe an item is significantly different from the description, you may be eligible fora refund. Please see our Returns section.

Item conditions

We want to ensure there are no surprises when you receive your items. As most things we sell are second-hand, the condition of items does vary. To make it easier to determine an item’s quality, we’ve standardised the condition descriptions for selected categories:

Fashion & Accessories

NEW: WITH TAGS

This item is brand new and still has its original product information attached to it.

NEW: WITHOUT TAGS

This item has not been worn and remains in new condition but no longer has tags attached.

NEW: FACTORY SECOND

This item is brand new but through fault of manufacture is damaged. Faults including, but not limited to: colour variation, loose threads and missing buttons.

USED: AS NEW

This item has rarely been worn and still looks new.

USED: VERY GOOD

This item has been washed a few times but has been well looked after. There are no significant flaws however there could be slight markings of “general wear and tear” including, but not limited to: slight fading, minor scuffing, and faint marks.

USED: GOOD

This item has been noticeably washed and worn a few times but is still wearable. Minor faults including, but not limited to: pilling, loose threads, marks, creases and fabric roughness.

USED: FAIR

This item shows signs of significant use but is still wearable. Faults including, but not limited to: wash wear, fading and stretching.

USED: POOR

This item is suitable for upcycling purposes. Faults may include rips, tears or faulty zippers.

Books

BRAND NEW

This item is in the same immaculate condition as when it was published.

USED: AS NEW

This book may have been open and read but there are no defects to the book, cover or pages.

USED: VERY GOOD

This book has some small signs of wear, but no tears or other damage to either the paper or binding.

USED: GOOD

This book has obviously been read or shelved a few times and may include wear and tear such as folded pages and creases on the book spine.

USED: FAIR

This book has complete pages, but is significantly worn.

USED: POOR

This book is significantly damaged. Defects may include soil, stains and scuffs and it may also have loose or missing pages.

Discount and Promo Codes

From time to time, we offer discount or promo codes that can be redeemed online. To use these, simply enter the code at checkout and relevant items will automatically be discounted in accordance with the terms of the offer.

If you experience any issues using a discount code, please get in touch with the Customer Service team.

Typically, discount codes are not available in conjunction with other offers. The full terms of each discount code will be provided upon receipt of the code.

Coloured tags

Selected fashion and accessories have coloured tags applied to them. Each week, we offer a different colour tags for 50% off and $2. Keep an eye on our home page for the Colour of the Week and get a bargain. Get in quick – these items don’t last long!

Coloured tags are not applicable to all items. Salvos Stores has the right to remove coloured tags from items at any time.

Reserving items

Items cannot be reserved on our online store. Items will be confirmed once you’ve made payment at checkout. As most items are one-off finds, we recommended checking out as soon as possible to ensure the item’s yours.

Opening Times

Our Customer Service team is available Monday to Friday 8am – 4pm AEST. Any questions or feedback will be responded to during these hours. The team is not available on weekends or public holidays.

For store opening times, please use our Store Locator.

Contact

For enquiries regarding specific items, please contact the store where the item is listed directly.

For general Customer Service enquiries, including Returns and Shipping, please contact ssonlinehubvic@salvationarmy.org.au

Our Customer Service team is available Monday-Friday 8am-4pm AEST.