TERMS & CONDITIONS

CONDITIONS OF SALE

PAYMENT OPTIONS ACCEPTED
Payment is required at the time of placing your order via card or PayPal. Cash payments in-store are not available.

DESCRIPTION OF ITEMS
We take as much care as possible to ensure that all details, descriptions and prices of products are listed correctly. The images form part of the description and should be considered to determine the quality of the item. If you believe an item is significantly different from the description, you may be eligible for a refund. Please see our Returns section.

OPENING TIMES
We're available Monday to Friday 8am – 4pm AEST. Any questions or feedback will be responded to during these hours. We are not available on weekends or public holidays.

PRIVACY
Names, usernames, addresses and contact details provided will be shared with couriers for dispatch purposes only. Our couriers handle this information in accordance with the Australian Privacy Principles. Please only include postage details that you are happy to be shared with couriers. View our full Privacy Policy.

ABUSE
We reserve the right to block or end communication with buyers who are abusive or do not follow appropriate procedures.

CUSTOMS DECLARATION
We are unable to alter customs labels to avoid tax or product restrictions in other countries. This includes labelling items for less than it was purchased, labelling it as a gift or listing the contents of the package as different from the actual item(s).

CUSTOMS INFORMATION
We are unable to accept responsibility for delays to delivery due to items being held by customs where it has not been caused by an incorrect customs declaration by us. We will not be liable for any problems encountered with customs when you are returning goods to us. Please familiarise yourself with the customs declaration requirements of your country prior to returning an item. We will not accept responsibility for any customs charges that may be incurred with returning items to us.

FEEDBACK AND COMPLAINTS
Our number one priority is that our customers are happy. If you are not completely satisfied with your experience, please forward your feedback to our Customer Service team. Please always get in touch with us before leaving public feedback.


CONDITION DESCRIPTIONS

DESCRIPTION OF ITEMS
We take as much care as possible to ensure that all details, descriptions and prices of products are listed correctly. The images form part of the description and should be considered to determine the quality of the item. If you believe an item is significantly different from the description, you may be eligible for a refund. See Returns.

Item conditions are based on the following criteria: 

FASHION

  • New: with tags
    This item is brand new and still has its original product information attached to it.
  • New: without tags
    This item has not been worn and remains in new condition but no longer has tags attached.
  • New: factory second
    This item is brand new but through fault of manufacture is damaged. Faults including, but not limited to: colour variation, loose threads and missing buttons.
  • Used: poor
    This item is suitable for upcycling purposes. Faults may include rips, tears or faulty zippers.
  • Used: fair
    This item shows signs of significant use but is still wearable. Faults including, but not limited to: wash wear, fading and stretching.
  • Used: good
    This item has been noticeably washed and worn a few times but is still wearable. Minor faults including, but not limited to: pilling, loose threads, marks, creases and fabric roughness.
  • Used: very good
    This item has been washed a few times but has been well looked after. There are no significant flaws however there could be slight markings of “general wear and tear” including, but not limited to: slight fading, minor scuffing, and faint marks.
  • Used: as new
    This item has rarely been worn and still looks new.

BOOKS

  • Used: as new
    This book may have been open and read but there are no defects to the book, cover or pages.
  • Used: very good
    This book has some small signs of wear, but no tears or other damage to either the paper or binding.
  • Used: good
    This book has obviously been read or shelved a few times and may include wear and tear such as folded pages and creases on the book spine.
  • Used: fair
    This book has complete pages, but is significantly worn.
  • Used: poor
    This book is significantly damaged. Defects may include soil, stains and scuffs and it may also have loose or missing pages.
  • Brand new
    This item is in the same immaculate condition as when it was published.

CONTACT

For enquiries regarding specific items, please contact the store where the item is listed directly. 

For general Customer Service enquiries, including Returns and Shipping, please contact ssonlinehubvic@salvationarmy.org.au

Our Customer Service team is available Monday-Friday 8am-4pm AEST.

Ways
to donate

Arrange a Collection

Online collection form