PAYMENT OPTIONS ACCEPTED
Payment is required at the time of placing your order via card or PayPal. Cash payments in-store are not available.
DESCRIPTION OF ITEMS
We take as much care as possible to ensure that all details, descriptions and prices of products are listed correctly. The images form part of the description and should be considered to determine the quality of the item. If you believe an item is significantly different from the description, you may be eligible for a refund. Please see our Returns section.
We're available Monday to Friday 8am – 4pm AEST. Any questions or feedback will be responded to during these hours. We are not available on weekends or public holidays.
We reserve the right to block or end communication with buyers who are abusive or do not follow appropriate procedures.
We are unable to alter customs labels to avoid tax or product restrictions in other countries. This includes labelling items for less than it was purchased, labelling it as a gift or listing the contents of the package as different from the actual item(s).
We are unable to accept responsibility for delays to delivery due to items being held by customs where it has not been caused by an incorrect customs declaration by us. We will not be liable for any problems encountered with customs when you are returning goods to us. Please familiarise yourself with the customs declaration requirements of your country prior to returning an item. We will not accept responsibility for any customs charges that may be incurred with returning items to us.
FEEDBACK AND COMPLAINTS
Our number one priority is that our customers are happy. If you are not completely satisfied with your experience, please forward your feedback to our Customer Service team. Please always get in touch with us before leaving public feedback.
DESCRIPTION OF ITEMS
We take as much care as possible to ensure that all details, descriptions and prices of products are listed correctly. The images form part of the description and should be considered to determine the quality of the item. If you believe an item is significantly different from the description, you may be eligible for a refund. See Returns.
Item conditions are based on the following criteria:
For enquiries regarding specific items, please contact the store where the item is listed directly.
For general Customer Service enquiries, including Returns and Shipping, please contact firstname.lastname@example.org
Our Customer Service team is available Monday-Friday 8am-4pm AEST.