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Our Privacy Policy

Names, addresses and contact details provided will be shared with couriers for shipping purposes only. Our couriers handle this information in accordance with the Australian Privacy Principles. Please only include postage details that you are happy to be shared with couriers. View our full Privacy Policy.

Blocked users

We reserve the right to block or end communication with people who are abusive or do not follow appropriate procedures.

Feedback and complaints

Our number one priority is that our customers are happy. If you are not completely satisfied with your experience, please forward your feedback to our Customer Service team. Please always get in touch with us before leaving public feedback.

Past Orders

Details of orders made prior to 20 January 2021 can be accessed here. Please note that you will need to login with your original login details.

Customer Service

For enquiries regarding specific items, please contact the store where the item is listed directly.

For general Customer Service enquiries, including Returns and Shipping, please contact ssonlinehubvic@salvationarmy.org.au or call +61 3 8791 4436

Our Customer Service team is available Monday-Friday 8am-4pm AEST.

FAQ

I already have a Salvos Stores online account. Why do I need to create a new one?

Since launching Australia’s first online op shop in May 2020, we’ve been listening to our customers and made some exciting changes that make it even better to shop with us online. This meant that we needed to build a new, much-faster online store from the ground up. All sensitive account details are encrypted for security purposes, including your passwords. As a result, we now need you to set up a new account to ensure your accounts remain secure.

How can I find details of my old orders?

Details of orders made prior to 20 January 2021 can be accessed here. Please note that you will need to login with your original login details.

Will I still be eligible for a refund on previous orders?

Absolutely! See our returns section for full details on how to process a return.

Can I use my Club Card online?

Unfortunately, at this stage, you cannot use or redeem Club Card points online. Rest assured, you can still use our loyalty programs in-store.

You can check the balance of your Club Card account here.

Can I buy or redeem a Salvos Store gift card online?

Unfortunately, at this stage, you cannot buy or redeem Salvos Stores gift cards online. In the meantime, check out the latest range and redeem gift cards at your local store.

Can I contact a store directly about an item they have listed online? Absolutely!

Our stores can help if you have questions regarding items they’ve listed online. Use our Store Locator to find the contact details for a particular store.