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Partner with UsClick & Collect is a free service that allows you to order from Salvos Stores online and collect your purchase directly from the store where the item is listed.
Shop eligible items: Look for the Click & Collect icon on product listings.
Please note: Our Click & Collect service is only available from the specific store where an item has been listed. Items cannot be transferred to other store locations for collection.
Complete your order online: Select “Click & Collect” under the shipping options for eligible items. All Click & Collect orders must be paid for online before collection. We cannot process payments for Click & Collect orders in-store.
Wait for confirmation: Once you’ve placed your order, you’ll receive an initial confirmation email. You will then receive a second email notifying you as soon as your order is ready for collection.
Collect your order: Visit Salvos Stores during business hours and pick up your online order within 10 business days.
Our in-store teams process Click & Collect orders throughout the day, and most are available for collection within a few hours. If you need your order expedited, contact the store directly, and they will do their best to accommodate you.
You can collect your order from the front counter at the selected Salvos Stores during opening hours. Please use our Store Locator to check the opening hours of your selected store.
Please make sure you bring the following:
-Your order number
-A valid photo ID*
Yes! If you need to nominate someone to collect your order on your behalf, please get in touch with us beforehand. They will still need to provide the order number and their own valid photo ID.
To change your nominated person, please contact our Online Customer Service Team on (03) 8791 4436 before collection.
*(Valid photo ID includes a Driver's Licence, Passport, Blind Citizens Card, Proof of Age card, or Police, Government, or Armed Services identification card. )
Because most of our shops have limited storage space, Click & Collect orders must be collected within 10 business days of ordering. If we don’t hear from you and your order remains uncollected after 10 business days, it will be cancelled, and we will contact you to arrange a refund.
If you are unable to collect your item within 10 business days, contact our Customer Service team as soon as possible, and we can organise postal delivery at an additional cost if that is more suitable.
You can modify or cancel your Click & Collect order at any time by contacting our Customer Service team.
Our standard 30-day returns policy still applies to all Click & Collect orders. To learn more about our Return process, please visit the Return & Exchange policy page.
