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Partner with UsWe understand that occasionally a product may not meet your expectations, and you may wish to request a refund. We gladly accept returns for online orders within 30 days of receipt, provided the item remains in its original condition.
If you have any concerns or queries with your order, please email our Customer Support Team.
With the recent upgrade of our website, there has been changes to our returns process.
Please open a return request via our AusPost Returns Portal linked below.
Initiate and track your return easily through our new self-service returns portal in your Account Dashboard.
If you placed your order as a Guest. Please visit the Guest Returns portal linked below.
Please note that we are not able to process online order returns in-stores.
Please allow up to 14 days for return shipping and refund processing.
Any returns outside the 30-day window require prior approval from our Customer Support Team. Please email us with your order details and we will do our best to assist you.
Your shopping experience is important to us. That’s why for items purchased in store, you have 30 days to return or exchange at any Salvos Stores location. Whether you simply change your mind, or your purchased goods are faulty or aren’t as described, all you need is valid proof of purchase and product tags attached to be eligible.
Stores that cannot handle large items such as whitegoods, mattresses or furniture will kindly refer you to another store where a refund/exchange is able to be processed.
Please note, refunds will only be made to the original form of payment and won’t be permitted if item/s are damaged by incorrect use and/or if proof of purchase can’t be established.
