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Partner with UsWe aim to process and dispatch orders within 2 business days.
Orders are fulfilled directly by stores; therefore, you may receive multiple parcels for your order.
Shipping is charged per store and per order. We can't combine shipping across multiple stores.
If you've placed multiple orders from the same store on the same day, contact us as soon as possible and we'll do our best to help. Orders aren't combined automatically, and we can't guarantee that shipments already in progress can be merged or that postage will be refunded.
We use Australia Post as our exclusive delivery partner across Australia. Parcel Locker, PO Box, and Collect at Post delivery addresses are welcomed.
Postage: $8.00 per store location, per order.
Delivery time: 2–6 business days*
Postage: $10.00 per store location, per order.
Delivery time: 1-3 business days*
Available for eligible items at participating stores. Please refer to each product's detail page for more information.
*Current postage delivery times for your address are available at Australia Post.
Parcel tracking is available via Australia Post.
Depending on your delivery preference, if you're not available at the time of delivery, the courier may leave it in a safe place or make it available for collection at your local Australia Post outlet.
If your order hasn’t arrived within 7 days, please contact our Customer Support team, and we'll look into it for you.
Our Customer Support team can be reached via ssonlinestore@salvationarmy.org.au or (03) 8791 4436.
