Salvos Stores Website Upgrade

Welcome to the recently upgraded Salvos Stores website! Since 2020, our online store has led the way in Australian charity retail as the first ecommerce site of its scale, offering shoppers a fun and convenient platform to browse and buy pre-loved items from across the country with ease.

This month, we're thrilled to unveil the new iteration we've been working hard behind the scenes to deliver. This latest release is far more than a visual update. We've introduced new technologies and workflows to improve product data accuracy, fulfilment speed and site stability, all aimed at giving our people and our community a best-in-class online retail experience.

We also understand that some existing functions you've come to know and love have changed. To help you embrace the new website and make the most of shopping with Salvos Stores, here are some FAQs we hope you'll find helpful.

Why do I have to reset my password?

As part of our website upgrade, we’ve moved to a new and more secure system. While we were able to move your account details and order history, your password could not be transferred because passwords are encrypted to protect your privacy and security.

The first time you sign in to the new website, you’ll need to reset your password and create a new one that meets our updated security requirements.

I placed an order just before the website upgrade, what will happen to my order?

Your order has been received and is being processed as normal. Once your order has been shipped you’ll receive a tracking notification by email.

Please note that orders placed before the website upgrade, won’t display shipment details in the new Account Dashboard.

Why have items in my Wishlist disappeared?

As part of the website upgrade, any unsaved Wishlist and Cart items were unable to be migrated to the new system and have been removed. We apologise for any inconvenience caused.

Why does the Wishlist on the new website changes when I sign in and out of my Account?

Our website uses a more secure way of managing Wishlists.

When you’re signed in, items you add to your Wishlist are saved to your Account and can be accessed whenever you log in

When you’re not signed in, you won’t be able to access items in your Account Wishlist and any items are stored in a “Guest” Wishlist. These items will be automatically move into your Account Wishlist when you sign in. This also empties the “Guest” Wishlist, which means you won’t see the items when you sign out.

Why can't I see my Guest orders under the Account Dashboard?

Guest orders, are not linked to a customer account, even if the same email address was used during check out.

To access features such as order history, manage addresses, return requests and account management we recommend signing in to your account for the best online shopping experience with Salvos Stores

How to lodge returns?

We have introduced a faster and more reliable way to lodge returns directly through your account.

> Sign into your account

> Go to My Orders

> Select the order containing the item you wish to return

> Open the Returns tab

> Select the item and follow the prompts to submit your request.

Once your return is approved, you’ll receive a return postage label by email with instructions on how to send the item back.

Can I still lodge returns on Guest orders?

Absolutely. Go to the Returns page (www.salvosstores.com.au/returns) and enter your email address and order number.

Do your discounts still work?

Yes. All existing discounts and promotions, including our weekly colour tags and UNiDAYS discounts continue to operate.

I can no longer see the Unisex category. Has it been removed?

Yes. Rather than a category, we now have a dedicated Unisex Collection making it easier to browse and discover a curated range of unisex items.

Why am I seeing some Myer locations on the Donation Drop-off page?

Our improved location finder now includes selected partner locations that also accepts eligible donations.

If you wish to see Salvos Stores listings only, simply untick the “Include partner locations” checkbox.

If you have any other questions or require assistance, please don't hesitate to reach out to our Digital Customer Support Team on ssonlinestore@salvationarmy.org.au or (03) 8791 4436.